Shipping Policies

Holiday orders will be processed within 48 hours.
Shipping and Freight times cannot be guaranteed.

Local Pickup: In store pick-up is available Monday-Friday noon-5pm or by appointment. An email will be sent to you when your order is ready for pick-up. Please allow 3-5 working days.

Parcel Shipping: All in-stock orders are processed within 3-5 working days (excluding weekends and holidays) after your order confirmation email. You will receive a second email when your order has shipped. Custom and drop shipped items are shipped directly from our vendors and may take up to 7 days to process, and additional communications will be necessary. Email customercare@kimberlyreyesinternational.com with questions.

Shipping to a P.O. Box
We cannot ship most items to a P.O. Box.

Freight Shipping: Custom and Furniture items will be shipped directly from the vendors. A customer care provider will contact you with further information, and shipping details.

Delivery Surcharge
Furniture items and items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges. Exceptions to the standard shipping are noted on the product page, and any additional charges will be displayed when the item is added to your shopping cart.

Returns and Exchange Policies for Online Purchases Only

The KRI Guarantee: At KRI Home Online, we value and appreciate every customer and we want you to be completely satisfied with your purchase. If your order fails to meet your expectations, we will gladly accept eligible returns within 30 days of purchase for a refund or exchange, excluding shipping charges.

If an item is delivered in damaged condition, please contact our customer service network before returning it. Refunds will be credited to the original form of payment; gift returns will receive a merchandise credit. Merchandise must be unused, in sale-able condition and in original vendor packaging. Ineligible items include Special orders, Original Art, Custom Furniture, Seasonal and Sale merchandise and are NOT returnable. For returns requiring shipping, please contact Customer Care at customercare@kimberlyreyesinternational.com to obtain a return authorization number and a shipping label.

Damages:
At KRI Home Online, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defected or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items. If you would like a refund, you must contact us for a return, which may incur fees for shipping, handling, and restocking costs.

To guarantee the best customer experience, please follow our guidelines below when you receive your delivery.

Return Procedures for Parcels:
If you receive a ‘no signature required’ parcel item, please open your package and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to customer service at customercare@kimberlyreyesinternational.com. Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival may be declined. Damage claims will be denied if the item has been used or installed.

Return Procedures for Freight:
If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees. After you refuse the shipment, please contact our customer service within 48 hours at customercare@kimberlyreyesinternational.com. Please be prepared with photos of the damage (we may ask for these to be sent to us via email). Once contacted, we will file your claim and ship you a replacement at no additional cost.

NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.

Missing or Incorrect Items:
In the rare occurrence that an item is missing or incorrect, please contact us within 48 hours of delivery at customercare@kimberlyreyesinternational.com. We will investigate the situation and send a replacement item at our sole discretion. KRI Home Online is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide instructions on where to ship the item back. Once we receive your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.

Disclaimers

Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Many of our items are handmade and unique. All items made from natural products (including but not limited to: natural stone, wood, marble, limestone, alabaster, glazed ceramic, hand blown glass etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.

This Web site may contain typographical errors or inaccuracies and may not be complete or current. KRI Home Online therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.